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Last updated: 10 November 2025.
This Terms and Conditions of Sale document (the "Terms") governs the supply of bespoke, custom-made apparel by My Club Group Ltd and/or My Club Europe PLC (the "Company") to customers in the United Kingdom and the European Union.
The primary strategy for harmonizing these Terms across distinct legal jurisdictions relies on the fundamental consistency of consumer protection laws regarding distance selling of personalised goods. Specifically, the Company's business model leverages the exception to the statutory right of withdrawal (the "cooling-off" period) codified in both UK and EU law.
However, recognizing that mandatory consumer protection legislation ( ius cogens ) remains paramount, the specific consumer rights defined hereinparticularly regarding the legal guarantee for faulty goodsare determined by the customers country of residence, pursuant to principles derived from the EU Rome I Regulation on the law applicable to contractual obligations. Where the provisions detailed in Section 1 offer a more favourable mandatory right to the consumer than the general commercial clauses (Sections 214), the country-specific provision shall prevail.
The following analysis details the mandatory legal environment for the key operating jurisdictions before presenting the harmonized commercial terms.
The sale of bespoke goods to UK consumers is primarily governed by the Consumer Contracts Regulations 2013 (CCRs) and the Consumer Rights Act 2015 (CRA 2015).
The customer does not possess the right to cancel or return any order once confirmed, as all products manufactured by the Company are custom-made and personalised. This exclusion is expressly permitted under Regulation 28(1)(b) of the CCRs 2013, which exempts goods made to the consumers specifications.
Under the CRA 2015, goods must be As Described, Fit for Purpose, and of Satisfactory Quality. The statutory duration for claiming remedies is subject to a limitation period of up to six years, although the remedy hierarchy is time-bound:
● 0 to 30 Days: If the goods are faulty, the consumer has the right to a full refund.
● 30 Days to Six Months: The consumer must provide the Company with one opportunity to repair or replace the item before claiming a refund. Crucially, during this initial six-month period, the defect is presumed to have existed at the time of delivery, placing the burden of proof on the Company to demonstrate otherwise.
● Six Months Onward: The burden of proof shifts to the consumer, who must demonstrate that the fault existed at the time of original delivery in order to obtain repair, replacement, or a partial refund. The structure of the UK consumer protection regime necessitates a precise handling of fault claims, especially after this initial six-month presumption period, requiring robust evidence from the customer as detailed in Section 8 of these Terms.
Sales to Spanish consumers are subject to the Spanish General Law for the Defence of Consumers and Users (Real Decreto Legislativo1/2007, LGDCU) and relevant EU directives.
The standard 14-day legal right of withdrawal (or derecho de desistimiento ) for distance contracts does not apply to the Companys products. This exclusion is mandated by Article 103 of the LGDCU, mirroring the EU Consumer Rights Directive (CRD), because the goods are manufactured according to consumer specifications and are clearly personalised.
Spanish consumers benefit from a minimum legal guarantee of two years for new goods. If the product exhibits a lack of conformity within this period, the customer is entitled to repair, replacement, price reduction, or contract termination, as appropriate.
The commercial risk is partially mitigated by the presumption period: the defect is presumed to have existed at the time of delivery only during the first six months . After this period, the consumer may be required to prove that the lack of conformity existed at the time of supply. This aligns the Spanish statutory structure with the UK and German models regarding the burden of proof duration.
Transactions with German consumers are governed by the Brgerliches Gesetzbuch (BGB), specifically regarding Gewhrleistung (statutory warranty) and Widerrufsrecht (right of withdrawal).
The standard statutory right of withdrawal ( 312b to 312g BGB) for distance selling is explicitly excluded under 312g, Paragraph 2, No. 1 BGB. This exception applies because the goods are manufactured according to customer specifications or are clearly tailored to the customer's personal needs.
German consumers hold a statutory warranty of at least two years for new goods, pursuant to 438 BGB.
As in Spain and the UK, the presumption of fault is limited to the first six months following delivery. During this time, it is assumed the defect existed upon delivery. Subsequent to this period, the customer may bear the burden of demonstrating that the defect was inherent or present at the time of delivery. The German legal structure forms a reliable baseline for the 2-year guarantee/6-month presumption model common across several EU states.
Sales in France are subject to the Code de la Consommation , particularly concerning the Garantie Lgale de Conformit (Legal Guarantee of Conformity).
The right of withdrawal is excluded under Article L221-28 of the Code de la Consommation for goods made according to consumer specifications or personalised.
The statutory guarantee duration is a minimum of two years from delivery. However, the French legal environment presents a critical divergence regarding the burden of proof. Pursuant to Article L217-7, defects in conformity that appear within twenty-four months of delivery are presumed to have existed at the time of delivery. This 24-month presumption period significantly increases the operational and financial risk exposure for the Company when servicing French customers, as the Company must bear the burden of demonstrating compliance for the entire two-year guarantee period.
Furthermore, the required remedy timeline is strict: the Company must bring the goods into conformity (repair or replacement) within a reasonable period, which may not exceed 30 days following the consumer's request. The internal investigation timeline detailed in Section 8 must therefore be managed aggressively to ensure compliance with this 30-day mandated limit.
Sales in Italy are regulated by the Codice del Consumo (Legislative Decree 206/2005).
The standard right of withdrawal is excluded by Article 59 of the Codice del Consumo for contracts concerning the supply of goods made to the consumer's specifications or clearly personalised.
The vendor is responsible for defects in conformity that manifest within two years of delivery. Similar to France, Italy mandates a long presumption period: defects manifesting within the two years are presumed to have existed at the time of delivery.
A critical procedural requirement for the Italian jurisdiction is the consumers duty to notify the seller of the defect as soon as possible, and in any case, within two months from the date of discovery . While the general Terms (Section 8) establish a 30-day reporting window, the mandatory two-month window from discovery must be acknowledged and applied for Italian consumers.
Sales in Ireland are governed by the Consumer Rights Act 2022.
The standard right of withdrawal is excluded for goods that are "clearly personalised" or supplied according to specifications.
The statutory guarantee period is a minimum of two years . Consumers may bring an action for a lack of conformity for up to 6 years from the date of purchase (the statute of limitations).
The presumption of fault is set at six months from delivery, during which any lack of conformity is presumed to have existed at that time unless proved otherwise. This aligns the Irish burden of proof period with that of the UK, Spain, and Germany for tangible goods.
For sales conducted across the remaining EU Member States, the Company must adhere to the harmonized minimum standards set by the EU Consumer Rights Directive (CRD 2011/83/EU) and the Sale of Goods Directive (SOGD 2019/771).
The exclusion of the right of withdrawal is universally applicable across the EU for customised goods (CRD Article 16(c)). The statutory guarantee for new goods must be a minimum of two years .
The SOGD requires Member States to implement a presumption period of at least twelve months. However, the transposition varies widely, ranging from six months (e. g. , Spain, Germany) to twenty-four months (e. g. , France, Italy).
The general Terms operate under the assumption that the local law applies for the burden of proof period, but for commercial efficiency, the Company relies on the six-month presumption period unless the customers national law mandates a longer, more favourable period (e. g. , 12 or 24 months, as seen in France and Italy). This flexible, conservative approach ensures compliance without requiring the explicit listing of all 27 Member State variances, while acknowledging the supremacy of local consumer law.
This section formally defines the legal entities responsible for the contractual obligations based on the jurisdiction of sale.
The contract will be entered into by My Club Europe PLC , depending on the geographical location of the customer and the nature of the transaction (UK vs. EU/International).
The Company Details:
● Contracting Entity: My Club Europe PLC
● Registered in England & Wales: Company No. 12087282
● Registered Office (Common): 2 Oxted Chambers, 185187 Station Road East, Oxted, England, RH8 0QN
● VAT Identification: VAT No: 352 3024 39
By explicitly declaring the dual entity structure, the Company ensures clarity regarding the legal entity responsible for the contract, tax compliance, and customs handling in the relevant jurisdiction. The maintenance of the primary registered office in the UK, even for the My Club Europe PLC entity, provides a consistent basis for the choice of Governing Law and Jurisdiction specified in Section 13.
Contact Details:
● Email: customerservices@myclubgroup.com
● Postal Address: 2 Oxted Chambers, 185187 Station Road East, Oxted, RH8 0QN
● Telephone:
○ UK: 01883772929
○ Spain: 34 900998219
○ France: 33 805102422
○ Germany: 49 8000003313
The formation of a binding agreement for custom goods requires a carefully defined process to ensure mutual assent to the specifications and financial commitment prior to irreversible production, which is essential for upholding the exclusion of the right of withdrawal.
Orders may be initiated through the Companys website form or via the interactive kit builder tool. Following submission, a team member will contact the customer to confirm all specific requirements, finalize the design details, and prepare a Computer-Aided Design (CAD) drawing.
Customer approval of this final CAD drawing is a legally critical step, as it formally documents the "specifications" required to utilise the customization exception in distance selling laws (CRD Article 16).
Production of bespoke goods will only commence once full payment of the total order value has been received and cleared. This requirement secures the necessary resources for manufacturing and provides clear evidence of the customer’s intent and commitment, further strengthening the defence against any attempt to invoke a right of withdrawal after design approval (subject to any mandatory consumer rights).
An order does not become legally binding upon the Company merely through submission of the order form or payment. The order is formalized and becomes a binding contract only upon the Company issuing a definitive written confirmation detailing all relevant parameters, including the finalized product, pricing, and agreed delivery time. The Company expressly reserves the right to reject any order at its discretion prior to the issuance of this written confirmation.
This section governs the transparency of costs and the conditions for financial settlement necessary for product dispatch.
Most pricing includes standard sublimation design, personalised names and numbers, sponsor logos, and the team badge. Extras (e. g. , embroidery or heat transfers) may incur additional cost.
Prices for customised products vary based on the specific sport, the complexity of the design, and the size/age group of the intended players. Most pricing includes standard sublimation design, personalised names and numbers, sponsor logos, and the team badge. Additional services, such as specialized decoration techniques like embroidery or heat transfers, may incur supplementary costs. All additional costs will be clearly itemized and agreed upon before the final CAD approval.
The Company accepts payment via bank transfer and credit card. As stipulated in Section 3, full payment of the total order value is required—and must clear—before the production timeline commences. Any delay in receipt or clearance of payment will result in a corresponding delay to production and final delivery. Customers are responsible for any bank charges, card processing fees, and exchange-rate differences. Payments must reference the order number to avoid processing delays. Any alternative payment schedule is valid only if expressly agreed in writing by the Company.
No goods will be released for delivery or dispatch unless the required payment(s) have cleared in full and the account has been reconciled. Where a written alternative schedule has been agreed under “Payment Methods and Timing,” any remaining balance must be settled and cleared prior to dispatch.
Due to the nature of bespoke manufacturing, the standard lead times and inherent delivery risks must be clearly defined and agreed upon by the customer.
The standard production and delivery timeframe is 5–6 weeks, measured from the later of (a) final design approval and (b) receipt of cleared full payment. Any delay in either step will proportionally delay production and delivery. By placing an order, the customer expressly agrees to this extended production time, a duration permitted under both the UK Consumer Contracts Regulations 2013 and applicable EU Distance Selling Regulations, acknowledging that the items are custom-manufactured rather than stock items.
Delivery is currently available within the United Kingdom and all specified EU countries, including Spain, Germany, France, Italy, and Ireland. The Company will confirm the availability of delivery to the customer's precise location during the order confirmation process.
The Company explicitly states that it cannot be held liable for production or delivery delays resulting from causes entirely outside of its reasonable control (Force Majeure). These causes include, but are not limited to:
1. Delayed factory dispatch.
2. Customs or import clearance delays (a crucial consideration for UK-EU cross-border sales post-Brexit).
3. Shipping or courier transportation delays.
4. Extreme weather conditions.
5. Loss of items during transit.
In the event of a delay in the fulfilment of an order due to such external factors, the Company commits to working transparently with the customer to achieve a fair resolution.
Where an item or component of the kit is missing upon delivery to the customer, the Company will promptly remake and resend the missing item(s) free of charge. To allow the Company to recover associated costs from suppliers or fulfilment handlers, the customer must report any alleged missing item(s) to the Company within 14 days of the date of delivery.
The integrity of the product and its relationship to the agreed specifications must be defined to manage expectations regarding inherent material and construction variances in bespoke manufacturing.
Detailed information regarding the materials used for specific items is available in the Company's product guides and catalogues.
It is established that sample garments provided to the customer are intended as representative examples only and do not constitute a guarantee of exact final garment construction, fabric, or colour shade. Garment fabrics and construction processes may undergo minor changes during the production cycle due to the necessity of substituting fabrics, inks, or other components based on availability or quality factors outside the Companys direct control. This disclaimer serves as an essential mechanism for managing the scope of agreed specification, pre-emptive limit litigating a lack of conformity claim based on minor material variances.
Should the Company identify a fault, quality issue, or availability constraint concerning a particular construction style, fabric, or component during the production process, the Company reserves the right to rectify this issue by making a reasonable substitution. This action is taken to ensure the final product meets functional requirements while remaining as close as possible to the overall approved design.
All garments must be washed and maintained strictly in accordance with the washing instructions provided on the care label affixed inside the garment. Failure to comply with these explicit care instructions (e. g. , washing at excessive temperatures, unauthorized use of dryers, or ironing directly over personalised areas) may result in the invalidation of any subsequent claim regarding defects in quality or construction.
Due to the personalised nature of the garments, the responsibility for selecting the correct size rests exclusively with the customer, with the Company providing standardized resources to aid this decision.
The Company supplies kit in a full range of sizes, including womens specific fit where available. It is the mandatory responsibility of the customer to check the Company's published size charts and garment measurements carefully before placing the order.
The Company publishes detailed measurements for all garments to make sizing transparent and reliable. Any mention of subjective sizing indicators, such as intended age (e. g. , Age 11) or general fit description (e. g. , men's Medium, women's 8), is purely for guidance and does not constitute a guarantee of exact fit.
If the intended recipient of a garment falls between two sizes, the Company recommends ordering the larger of the two sizes, unless the wearer specifically prefers a tighter fit.
Crucially, incorrect sizing chosen by the customer is not deemed a production fault for which the Company can be held liable. The Company cannot be requested to remake any garment that is measured to be within the established manufacturing tolerances as stipulated within the published size guide for the garment in question. This rigorous definition of manufacturing tolerances acts as a direct defence against statutory claims of lack of conformity, ensuring the Company is not held accountable for subjective fit issues but only for errors in manufacturing against the measurable standard.
This section integrates the mandatory legal guarantees established in Section 1 with the Company's operational procedures for addressing claims of non-conformity.
As established in Section 1, due to the bespoke, custom-made, and personalised nature of the products, the customer is excluded from the statutory right to cancel or return the order (the cooling-off period) once the order has been confirmed. This exclusion is a fundamental term of sale and is based on the permissive exceptions within the Consumer Contracts Regulations 2013 (UK) and the Consumer Rights Directive 2011/83/EU (EU).
Notwithstanding the exclusion of the right of withdrawal, the customer retains their full mandatory legal rights concerning remedies for faulty, defective, or non-conforming goods. The Company is liable for any lack of conformity that becomes apparent within the minimum two-year legal guarantee period applicable in the customers jurisdiction (Section 1).
If the customer believes their garment has a fault, is defective, or has not been manufactured to the agreed specification (i. e. , outside published manufacturing tolerances), the customer must contact the Company promptly.
The general timeframe for notification is within 3 0 days of receipt of the goods.
● Mandatory Note for Italy: Notwithstanding the 30-day reporting window, Italian consumers are afforded additional mandatory protection requiring the fault to be reported within two months from the date of its discovery .
We may ask for photographic evidence and/or return of the item for assessment. We aim to respond within 7 working days of receiving the returned goods, and communicate findings within 7 days thereafter.
The Company may require proof of the alleged fault, typically in the form of high-resolution photos clearly depicting the issue. Any garment the customer believes to be incorrect or faulty must be returned to the Companys head office within 14 days of the customer raising the initial complaint to allow for a reasonable window of investigation.
Assessment of the garment will take place at the Companys facilities. The Company aims to communicate the findings of the investigation to the customer within 7 days of receipt of the returned goods. The communication will clearly outline whether a fault exists and where the liability lies (customer, Company, or third-party supplier).
Possible outcomes include: discount on a future order, partial refund, replacement garment, a combination of these, orif no fault is confirmedno resolution.
If the liability for the fault with the garment or non-conformity to specification lies unequivocally with the Company or one of its suppliers, the Company will remake the garment free of charge on an expedited basis. This remedy adheres to the primary statutory consumer right of repair or replacement.
● Mandatory Note for France: If the consumer chooses repair or replacement as the remedy, the Company must execute this remedy within 30 days of the consumers request (L217-10). The internal investigation and remanufacturing processes are therefore prioritised to strictly meet this mandatory French legal deadline.
If the defect is ambiguous, disputed, or if the fault is attributable to the customer (e. g. , incorrect sizing ordered), the Company reserves the right to offer discretionary resolutions. These resolutions may include: a discounted replacement item, a discount on a future order, a partial refund, or, in the absence of a confirmed fault, no resolution.
Should a resolution involving a refund be agreed upon, the refund will be processed promptly to the customer's original payment method within 14 days of the final agreement on the resolution.
The bespoke nature of the Companys products fundamentally restricts the possibility of secondary sales or inventory exchanges.
Exchanges for size, colour, or style are not permitted due to the fully customised nature of the products.
The only exception to this policy is if a sizing error, specification mismatch, or item fault is conclusively determined to have been caused by the Companys manufacturing orfulfilmentprocess. In such cases, the item will be replaced free of charge, constituting the necessary statutory remedy (replacement) under the legal guarantee.
If a sizing or item error is caused by us, well replace the garment free of charge.
Customers may request re-orders or top-ups of previously confirmed kit orders at any time.
These subsequent orders are subject to the identical terms, conditions, pricing, and production lead times as the original order. The custom nature of the production process means that re-orders cannot typically bypass the standard 56 week manufacturing and delivery schedule.
The Company operates under strict intellectual property (IP) protection standards and requires clear indemnification from the customer regarding submitted materials.
All templates, Computer-Aided Design (CAD) drawings, final artwork, and proprietary design preparations created by the Company in the process of fulfilling the order remain the exclusive intellectual property of the Company. The customer purchases the finished physical goods but not the underlying design rights.
By submitting any logos, images, text, or other content for personalization, the customer explicitly warrants and confirms that they possess all necessary permissions, licences, and full rights to utilise that content for manufacturing purposes.
The customer further agrees to indemnify and hold the Company harmless from any and allthird-party claims, costs, or damages arising from the alleged infringement of any copyright, trademark, design right, or any other intellectual property right related to the content submitted by the customer. This indemnification clause is critical for shielding the Company from legal exposure arising from the unauthorized use of third-party branding or club crests in cross-border sales.
The Company reserves the right to utilise images or samples of the finished customised designs for its own marketing, promotional, and advertising purposes. Should the customer wish to prevent the use of their finished design in this manner, they must notify the Company in writing before production commences.
The Company seeks to limit its liability to the maximum extent permitted by applicable UK and EU law, while acknowledging mandatory carve-outs for consumer protection.
The Company accepts no liability for any failure or delay in performance resulting from causes or events beyond its reasonable control, as detailed in Section 5 (Force Majeure).
The Company does not limit or exclude liability in circumstances where such limitation or exclusion would be illegal or void under mandatory applicable law, including, but not limited to:
1. Liability for death or personal injury resulting directly from the Company's negligence.
2. Liability for fraud or fraudulent misrepresentation.
3. Liability for defects or non-conformity as required under mandatory statutoryguaranteeprovisions applicable in the consumer's country of residence (Section 1).
The Companys maximum aggregate liability to the customer arising in relation to any specific product or order, whether in contract, tort (including negligence), or otherwise, will in no circumstances exceed the total amount paid by the customer for that specific item.
This section defines the legal framework and the courts competent to resolve disputes, recognizing the mandatory protections afforded to EU consumers.
The interpretation, validity, and execution of these Terms shall be governed by the laws of England and Wales .
● Application for EU Consumers: Notwithstanding the choice of English law, pursuant to the Rome I Regulation (Regulation (EC) No 593/2008), the contract remains subject to the overriding mandatory consumer protection rules of the law of the European Union Member State in which the consumer is habitually resident (as detailed in Section 1). This ensures that while the core terms are interpreted under English law, the consumer retains the benefit of their local mandatory rights.
For sales made to customers residing in the United Kingdom, the parties irrevocably agree that any dispute or claim arising out of or in connection with these Terms or the contract of sale shall be subject to the exclusive jurisdiction of the English courts .
For sales made to customers residing in the European Union, the Company proposes and the customer agrees to the submission of disputes to the non-exclusive jurisdiction of the English courts.
The Company formally acknowledges that, pursuant to the mandatory provisions of the EU Brussels I Regulation (Recast) on jurisdiction, an EU consumer retains the right to bring legal proceedings against the Company either in the courts of England and Wales or in the courts of the Member State in which the consumer is domiciled. The purpose of this clause is to establish the preferred legal forum without prejudice to the mandatory right of the EU consumer to seek redress in their local jurisdiction.
The commercial and legal environment governing UK and EU sales is subject to ongoing legislative change.
The Company reserves the right to periodically update, amend, or modify these Terms and Conditions of Sale.
The version of the Terms and Conditions that shall apply to any binding contract is the specific version that was in force at the moment the customer placed and the Company confirmed the order . Subsequent changes shall not retrospectively affect existing contracts.
Customers are strongly encouraged to download, print, or otherwise retain a copy of these Terms for their records at the time of placing their order, ensuring they possess the definitive version applicable to their contract.
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